01 — The basics
What is Infinivo, exactly?
Infinivo is a managed AI front desk for personal-injury law firms. It answers every inbound call, website chat, and email around the clock, qualifies the case against your firm's own intake criteria while the caller is still on the line, and books the consultation directly onto your calendar. Qualified cases land in your CRM with a full transcript attached.
You never log into anything. Our team runs the desk, reviews every flagged call, and hands you a one-page summary. It is a managed operation with people accountable behind it, not software you administer.
Is this a chatbot?
No. A chatbot is a product you buy, configure, and babysit. Infinivo is a service we run for you. The voice agent is one component of it. The rest is our team tuning the qualification logic, reading transcripts, catching exceptions, and answering to you on an SLA. We do not sell the software on its own.
How is this different from a traditional answering service?
An answering service takes a message. Infinivo qualifies the case and books the appointment. The practical differences:
- It qualifies. Accident type, injuries, treatment, fault, insurance, and statute window, asked conversationally against your intake sheet rather than read off a generic script.
- It books. Qualified callers leave the first call with a consult on your calendar and a confirmation text, while they are still warm.
- It never queues. There is no hold music and no "all our operators are busy." Every call is answered within two rings, including the 2am ones.
- It writes to your CRM. Recording, transcript, and disposition, pushed into Filevine, Litify, or Clio automatically.
- No per-case fees. Volume spikes do not change your bill.
What problem does this actually solve?
Roughly four in ten personal-injury calls arrive outside business hours. Injured people do not leave voicemails, they call the next firm on the list. You already paid the marketing spend that made the phone ring, so every missed after-hours call is money spent twice: once to generate the lead, once again when a competitor signs it.
A single signed personal-injury case is worth roughly $25,000 or more in fees. One captured case generally pays for the service outright.
02 — Cost
How much does it cost?
There are two doors.
| Offer | Price | What you get |
|---|---|---|
| Intake Systems Consultation | $2,500 | A 60-minute working session mapping every intake system you want to improve and where each one leaks cases. Within 48 hours you get the full write-up: your intake map, the proposed systems, the build plan, and what each leak costs you a year. Yours to keep either way. |
| The AI Front Desk | Scoped on the call | Fully managed 24/7 intake across phone, website, and email. Setup fee plus a monthly retainer, scoped to your firm. No per-case fees, ever. Phone and AI costs are billed to your own account at cost, not marked up. |
Move from the consultation to the Front Desk within 30 days and the $2,500 is credited in full. The advice costs you nothing the moment you build with us.
What is the performance-gated setup?
You pay $0 of the setup fee until the desk books ten qualified appointments in your first 30 days. Qualified means answered, matched to your own case criteria, and sitting on your calendar with a transcript attached. Whether you sign those cases is your call, not our meter.
We take the risk of proving it works on your actual phone lines, with your actual callers.
Are there per-case or per-minute fees?
No per-case fees. Telephony and AI usage are billed straight to your own provider account at cost, so you see the real number and we make nothing on your call volume. A busy month costs you what it costs the carrier, and nothing more from us.
03 — Getting live
How long does it take to go live?
Weeks, not quarters. We wire the desk into your phone numbers, intake criteria, calendar, and CRM, then put it on the after-hours shift first. You listen to recordings of real callers before it ever touches a daytime call.
Do I have to change my phone system or my number?
No. We work with the numbers you already advertise. Nothing on your marketing, your signage, or your existing campaigns has to change.
Which CRMs do you write to?
Filevine, Litify, and Clio are supported directly. Every qualified case is pushed in with the recording, the full transcript, and a disposition, so your team only opens the winners. If you run something else, bring it to the consultation and we will tell you honestly whether we can wire it.
Can I hear it before I commit to anything?
Yes, and you do not have to talk to us first. We stood up a fictional firm called Brennan & Hayes and put the desk on its phone, its website, and its inbox. Call it, chat with the widget, or email it. Push on it the way a real caller would: refuse to give your number, ask if it is a real person, switch to Spanish. Nothing to sign up for and nothing to install.
04 — Risk, compliance, and control
Will it give legal advice to my callers?
No, and that is contractual. The desk runs a legally vetted decision tree hard-coded to qualification and booking only. It will not improvise, guess, speculate on case value, or opine on the law. If it ever gives legal advice, that month's retainer is waived and your firm is credited $2,500.
A human on our team reads every transcript. We screen and book. That is the whole scope.
What happens if the system goes down?
Calls fail over to your existing line. A lead never hits a dead ring. The failover is wired before you take your first live call, not added later.
Does it handle Spanish?
Yes. The desk switches language mid-call when a caller does. You can test this yourself on the live demo right now.
Who is accountable when something goes wrong?
A named founder, not a ticket queue. Heidar Babazade wires your firm personally, watches the first hundred transcripts, and picks up when you call. If a night goes badly, you have his number, and he has usually called you first.
What happens to my callers' data?
Recordings and transcripts belong to your firm and land in your CRM. Nothing a caller says is used to train any model of ours. The full detail on processors, retention windows, and GDPR rights is on the privacy page.
05 — Fit
What size firm is this for?
Firms fielding 15 or more inbound leads a month. Below that, the math does not work in your favour and we will say so on the call rather than sell you something.
Who is this explicitly not for?
- Firms under 15 inbound leads a month.
- Anyone shopping for a chatbot to run themselves. This is a managed operation, not DIY software.
- Firms that already know precisely where every case leaks and what fixing each one is worth. If you have that map, skip the consultation and book the fit call.
Do you work with more than one firm in my market?
No. One firm per market. If a competitor down the road signs first, we will tell you that rather than take your money.
Do you work outside personal injury?
The front desk is built and tuned specifically for personal-injury intake: the qualification logic, the statute-window checks, the case criteria. That focus is why it works. If you run a different practice area and a missed call is real money, start with the consultation and we will tell you plainly whether it transfers.
I already have in-house intake staff. Does this replace them?
It covers what they cannot: nights, weekends, lunch hours, and the third simultaneous call while both of them are already on the phone. Most firms put the desk on the after-hours shift first for exactly this reason, then decide how far into the day it should reach.
Thirty minutes. One expensive leak found.
Bring your intake numbers if you have them. If you don't, that's usually the leak. You'll be talking to Heidar, not a sales rep.
Book the 30 minutes Or call the desk yourself