Straight answers, no discovery call needed.

We run a managed AI front desk for injury, criminal defense and immigration firms. It answers every call, website chat and email around the clock, checks the matter against your firm's own intake criteria while the person is still on the line, and books the consultation onto your calendar. Each one lands in your CRM with the recording, the transcript and a disposition.

You never log into anything. We run the desk. The system flags every failed, misclassified or escalated call on its own, and we go through that flagged set every week. It's a service with people answerable for it, not software you have to look after.

No. A chatbot is a product you buy, set up and then babysit. This is a service we run for you. The voice agent is one part of it. The rest is us tuning the qualification logic, reviewing the calls the system flags, and answering to you on an SLA. We don't sell the software on its own.

An answering service takes a message. This takes the case.

• It qualifies. The questions come from your own intake sheet, asked like a conversation rather than read off a script. Injuries and treatment for an injury firm, charges and court dates for a criminal one.
• It books. A qualified caller hangs up with a consultation on your calendar and a confirmation text, while they're still interested.
• It never queues. No hold music, no "all our operators are busy."

When Clio had a research agency secret-shop 500 US law firms in 2024, during business hours, 48% couldn't be reached by phone at all. In 2019 that figure was 27%.

You already paid for the phone to ring. Every call nobody answers is a lead you paid for and never spoke to. Every figure here, with its source.

There are two ways in.

Move from the consultation to the desk within 30 days and the $2,500 is credited in full against the build.

You pay nothing, the build included, until the desk has booked five qualified consultations from your own inbound. We convert traffic you already have. We don't go out and find you business.

A qualified consultation means three things: the desk answered the contact, the matter fits the intake criteria you gave us in writing, and the appointment is on your calendar. It doesn't depend on the client signing, retaining or even turning up, because none of that is ours to control. The criteria are countersigned by both of us at the build and the transcript is the record, so nobody argues definitions later. The count starts once the desk is fully live, meaning built, connected to your CRM and signed off.

After that, if the desk fails to answer or misclassifies a contact that qualified, that month's retainer is credited.

No per-case fees, ever. Rule 5.4 says we can't be paid a share of your fees, and we wouldn't want to be.

Nothing is due to us until the desk has booked five qualified consultations, build fee included. Phone and AI usage is separate: it runs on accounts in your firm's name, billed by those providers at cost from the first call. You see the real number, we make nothing on your call volume, and you're never billed for anyone else's spike.

Weeks, not quarters. We wire the desk into your numbers, your intake criteria, your calendar and your CRM, and you listen to recordings of real callers before it takes over your busiest hours.

No. We work with the numbers you already advertise. Nothing on your marketing, your signage or your campaigns has to change.

Filevine, Litify and Clio directly. Every qualified matter goes in with the recording, the full transcript and a disposition, so your team only opens the ones worth opening. Running something else? Bring it to the call and we'll tell you honestly whether we can wire it.

Yes, and you don't have to talk to us first. We set up three fictional firms, one per desk. Push on them the way a real caller would: refuse to give your number, ask if it's a real person, change your story halfway through.

• Injury, Brennan & Hayes
• Criminal, Calloway & Reid
• Immigration, Okonkwo & Vega

Nothing to sign up for and nothing to install.

Some will, and we'd rather say so than pretend. Every caller hears it's an AI assistant before anything else, because hiding that is what bars now call misleading.

The fair comparison isn't the AI against your best person at 2pm. It's the AI against voicemail at 9pm on a Saturday. Before it takes over your busiest hours you listen to recordings of real callers, and you can try all three desks in your browser first.

It says plainly that it's an AI assistant, not a person and not a lawyer, and it never claims otherwise, however it's asked and in whatever language. It won't offer a transfer it can't make. It takes the caller's details so an attorney can call them back, and the call is recorded and transcribed, so your team can see exactly who asked and ring them first.

No, and that's in the contract. The desk is instructed never to advise, code guards catch what can be pattern-matched, and every transcript is kept so you can check. It won't guess, speculate on what a case is worth, tell a caller what their rights are, or give an opinion on the law. If it ever gives legal advice, that month's retainer is waived and we credit you $2,500.

Every call is recorded and transcribed, so you can check that yourself. Every caller is also told they're speaking with an AI assistant before anything else, per Florida Bar Ethics Opinion 24-1.

Calls fail over to your existing line, so a caller never hits a dead ring. What they reach at 2am is whatever that line does when nobody picks up, which is why failover is the safety net and not the plan. It's wired before you take your first live call, not added later.

Spanish, switching mid-call when the caller does. You can try that on any of the browser demos above. We'll tell you exactly which other languages we can cover for your firm before you sign anything.

One honest note on testing: the demo phone numbers on our homepage are set up in English, except the immigration line, which also takes Spanish. The browser demos switch freely.

A named founder, not a ticket queue. Heidar Babazade wires your firm personally, watches the first hundred transcripts, and picks up when you ring. If the desk mishandles a caller you get the recording, the transcript and what we changed, in writing.

They're your firm's. The recording, the transcript and the intake record are written into your own CRM, and the firm's data is not used to train any general-purpose model.

The processors and the region are named in the services agreement, you set how long things are kept, and when you leave you get a full export and a certificate of deletion. The detail is in the compliance brief, and what this website collects is on the privacy page.

Recording is disclosed at the start of the call, alongside the AI disclosure. In states that need every party's consent, the desk captures an explicit acknowledgement before the recording continues.

That's how it's built, and it's set out in the compliance brief. It isn't legal advice for your state, so have your own counsel read the wording before go-live.

It gets the adverse-party names down as part of the standard intake questions: the other driver or party, their insurer, employers where relevant, and any other firm already involved. Those fields land in your system with the rest of the record.

The check itself is yours to run, on your own system, by your own people. What changes is the timing: the names are in hand before the consultation is attended, not discovered during it.

On every desk, if someone says they're in danger or an emergency is happening right now, the desk tells them to call 911 and asks nothing else.

Two attorneys or more. For criminal defense we need five, because a criminal matter is worth roughly $2,700 on a blended basis, a fraction of an injury case, and the maths needs the volume. Below that we'll say so on the call rather than take your money.

It only books callers whose matter fits the intake criteria you gave us in writing. That's also how the guarantee counts: a consultation only counts toward the five if the matter fits those criteria. You can read the transcript of every booking and see why it made the cut.

• Solo firms, and criminal shops under five attorneys. There isn't enough leaking out to pay for us.
• Anyone shopping for a chatbot to run themselves. This is a managed service, not DIY software.
• Firms that already know exactly where every case leaks and what fixing each one is worth. If you've got that map, skip the consultation and book the fit call.

No. One firm per market. If a competitor down the road signs first, we'll tell you that rather than take your money.

Three: injury, criminal defense and immigration. Each desk runs its own qualification logic for its own kind of matter, which is why they're separate desks and not one script with the nouns swapped. If you work in another area and a missed call is real money, start with the consultation and we'll tell you plainly whether it carries over.

Not on a plain internet phone number, and we'd rather tell you why than promise it. Jail phone systems can't bill a collect call to an internet number, so a call from inside reaches a firm's line through a prepaid account set up against that number, and it has to be accepted with a keypad press.

That's a per-firm setup we'd test with your facility's phone provider before we promised you anything, and it isn't switched on by default. Calls from family, bail agents and clients once they're out are ordinary calls and work as normal.

You probably shouldn't replace them. We'd keep them too.

There are 168 hours in a week and a staffed seat covers about 40, so real round-the-clock coverage takes roughly four people per seat. And every human seat takes one call at a time. The desk takes several at once, and it applies your criteria the same way on the thousandth call as on the first, with every one recorded. Staff turn over, and every new hire has to relearn your criteria from scratch.

We're not going to argue that AI is cheaper per hour than offshore labor. At your scale it isn't. It's a different job.

No. It covers what they can't: nights, weekends, the lunch hour, and the third caller while both of them are already on the phone. Your intake people end up spending more of the day on the callers actually worth their time, because the qualifying already happened.

By default the desk handles new callers. If an existing client rings, it takes their message like any other caller, and that lands with your team recorded and transcribed.

It can do more as an add-on. Connected to your CRM, the desk can recognize a caller's name, number or email against your existing clients and handle the call accordingly. That's a per-firm scoping conversation, not something switched on by default.

Something has to pick up after hours and do more than take a message. The desk answers every call within two rings at any hour, asks your intake questions, books the consult and sends the urgent ones to whoever's on call, so the morning starts with booked consultations and full records. Each practice has its own page: injury, criminal defense and immigration.

It's worth it once there's enough leaking out to pay for it, which is why we work with firms of two attorneys or more, and five for criminal defense. When Clio had 500 US firms secret-shopped in 2024, 48% couldn't be reached by phone at all during business hours. If you're under the floor we'll say so on the call.

A legal intake call center, a hybrid AI and human service, intake software your own team runs, a voice agent you build yourself, or a managed AI front desk like ours. We've set out what each one does and how each one charges, from each vendor's own website, in our guide to AI intake options.

Yes, the desk writes every matter into Clio directly. Clio's own Grow AI answers calls when your team is unavailable and is set up by your administrator. We've compared the two, from Clio's help center, on Clio Grow AI or a managed AI front desk.