Personal injury
AI intake for personal injury firms
What our AI voice agent does with an injury call, from the first ring to the case record in your CRM. You can ring the live desk before you read any of it.
Ring the injury desk yourself
The quickest way to judge this is to call it. +1 318 478 9848 is a live injury desk for Brennan & Hayes, a made-up firm in Houston, and it's the same system we run for paying firms. Tell it you were rear-ended last week, ask whether you have a case, mention that the other driver's insurer keeps calling, and then read what it wrote down.
What happens on an injury call at 9pm on a Saturday
- It picks up within two rings. There's no phone tree and no hold queue, and the caller hears straight away that they're talking to the firm's AI assistant and that the line is recorded.
- It asks your questions, in your order. What happened, when and where, whether they're hurt, what treatment they've had, whether the police came, who was at fault, whether an insurer has been in touch, and whether another lawyer is already involved. It skips anything the caller has already said.
- It takes down the names your conflict check needs: the other driver or party, their insurer, and any other firm on the matter.
- It checks the matter against your intake criteria, the ones you gave us in writing at the build. It doesn't guess.
- It books the consult onto your calendar while the caller's still interested, and they get a confirmation text.
- Your team gets the record. The recording, the full transcript and the intake fields go into Filevine, Litify or Clio with a disposition.
What it won't say to an injury caller
The desk collects facts, and that's all. It won't estimate what a case is worth, say whether someone has a claim, read a statute of limitations, or tell anyone whether to talk to an adjuster, give a statement, sign a release or get treatment. When a caller asks, it says that's the first thing the attorney will go through with them. The rule is in the contract, code checks catch what can be pattern-matched, and every transcript is kept so you can check it yourself. The compliance brief sets out how.
Calls that can't wait
You decide what counts as urgent. For most injury firms that's a caller who's still in the hospital, an insurer pressing for a recorded statement, or a release somebody's been asked to sign. The desk marks the call urgent, tells the caller an attorney will call today, and posts to Slack or texts whoever's on call, with what the caller said and a link to the recording. If someone says they're in danger right now, it tells them to call 911 and asks nothing else.
Spanish-speaking callers
The desk switches to Spanish mid-call when the caller does. We'll tell you exactly which other languages we can cover for your firm before you sign anything. One honest note if you test it: the injury demo line above is set up in English, and the browser demo switches freely.
Where the leads land
Every matter goes into your CRM with the recording, the transcript and a disposition, so your team only opens the ones worth opening. We write to Filevine, Litify and Clio directly. If you're on something else, bring it to the call and we'll tell you honestly whether we can wire it. Your whole office can also see every call, chat and email in the portal, with a weekly update.
Going live
It takes weeks, and you keep the numbers you already advertise. We wire the desk into your phone line, your intake criteria, your calendar and your CRM, and you listen to recordings of real callers before it takes over your busiest hours. If the system ever goes down, calls fail straight back to your existing line.
How you pay for it
Nothing is due, the build included, until the desk has booked five qualified consultations from your own inbound. After that it's a flat monthly fee, scoped on a call once we know your volume. We're never paid per signed case, because ABA Model Rule 5.4 bars a lawyer from sharing fees with a non-lawyer. Phone and AI usage runs on accounts in your firm's name, billed by those providers at cost.
Questions injury firms ask
Is AI intake worth it for a small injury firm?
It's worth it once there's enough leaking out to pay for it, which is why we only work with firms of two attorneys or more. When Clio had 500 US firms secret-shopped in 2024, 48% couldn't be reached by phone at all, during business hours, and fewer than 3 in 100 callers who reach voicemail leave a message. The sources are on our sources page. If you're under the floor we'll say so on the call.
How do I stop missing injury leads at night?
Something has to pick up the phone after hours and do more than take a message. The desk answers every call within two rings at any hour, asks your intake questions, books the consult and sends the urgent ones to whoever's on call. Your team starts the morning with booked consultations and full records, and the voicemail box stays empty.
How is this different from an answering service?
An answering service takes a message. The desk asks your intake questions, checks the matter against your criteria and books the consult before the caller hangs up. It never puts anyone on hold, and it takes several calls at once. There's a fuller comparison of the options on our guide to AI intake options.
Won't injury callers hang up when they hear it's an AI?
Some will, and we'd rather say so. Every caller hears it's an AI assistant before anything else, because hiding that is what bars now call misleading. The fair comparison is the desk against voicemail at 9pm on a Saturday, and you listen to recordings of real callers before it takes over your busiest hours.
What happens when a caller asks for a real person?
It says plainly that it's an AI assistant, not a person and not a lawyer, and it never claims otherwise in any language. It won't offer a transfer it can't make. It takes their details so an attorney can call them back, and the record is flagged so your team can ring them first.
Does it work with Clio Grow?
Yes, we write to Clio directly. If you're weighing Clio's own Grow AI against a managed desk, we've written up how the two compare, from Clio's own help pages, on Clio Grow AI or a managed AI front desk.
Can it run a conflict check before it books someone?
It gets the adverse-party names down as part of intake: the other driver or party, their insurer, and any other firm already involved. Those fields land in your system with the rest of the record. The check itself is yours to run, on your own system, so the names are in hand before the consultation instead of during it.
Ring the desk, then talk to me.
Call the injury line first. If what you hear would work for your firm, book 30 minutes and bring your call volume. I'll tell you on the call whether this is worth doing, including when it isn't.